Services

Customer Information Systems

Transform your Customer Information Systems with an award-winning partner committed to your success. We provide the disciplined execution and unbiased guidance required to achieve smarter outcomes and protect your organization’s revenue.

Meet the VP of CIS Services

1M+

Total Utility CIS 
Consulting Hours

650k

CIS Readiness & Stabilization Hours

16+

Years of CIS Experience

48

Utility CIS Clients Served

Utility implementations and upgrades are high-stakes initiatives that demand precision, coordination, and operational discipline. Sure Power will manage the complex business and technology change with greater clarity, control, and confidence. Our team works alongside client stakeholders to support readiness planning, process alignment, testing oversight, deployment coordination, cutover execution, and post-go-live stabilization. The result is a more controlled transition, reduced operational risk, and stronger long-term performance.

CIS Readiness & Stabilization
Project Management
Consultant Staffing
Design & Build
Interface & Conversion
Go-Live & Hyper-Care Support

Protect your meter-to-cash continuum with the only dedicated stabilization practice in North America. We provide the “steady hand” and disciplined leadership necessary to resolve complex billing exceptions and stabilize performance during high-stakes technology shifts. Having managed over 8 million exceptions across 36 CIS programs, our team applies seasoned expertise and custom automation to resolve backlogs with bullseye precision. Our unique local-talent model ensures that critical knowledge remains within your organization, creating a clear path to long-term operational excellence and self-sufficiency.

Oracle Utilities CIS Services
Implementation Support
Readiness and Stabilization
To-Do Management
CCS Upgrades
Quality Assurance and Testing
Project Management
Staff Augmentation
Integration

Achieve operational excellence through expert PMO and OCM leadership. We mitigate implementation risk by applying 16 years of utility-specific focus and disciplined governance structures, including Gate Control Checklists and RAID logs. From roadmap development to hyper-care, our certified managers serve as your strategic advocate, protecting your organization’s revenue, project credibility, and the meter-to-cash continuum.

Project Management Staffing
PMO Strategy
Agile Project Management
Project Coordination

Customer and billing operations are at the heart of the utility experience. Backed by real world utility experience and a focus on measurable results, we help organizations modernize operations, improve efficiency, reduce billing risk, and strengthen alignment across business teams, systems, and service goals. From billing accuracy and exception management to rate readiness and large-scale business or system transformation, we provide practical advisory support that drives performance, reduces complexity, and positions organizations for long-term success.

Strategic IT Planning
Organizational Change Management (OCM)
Benchmarking & KPIs
IT Roadmapping
Vendor Selection
Architecture Assessment

Deliver clarity and confidence to your utility infrastructure through disciplined CIS Managed Services. We provide 24/7/365 support backed by 16+ years of industry-specific focus and the nation’s only dedicated exception management practice. By integrating world-class technical depth with a principled partnership approach, we provide the greater visibility and stronger accountability required for a resilient operating model. We don’t just maintain your systems; we optimize your performance and hit your targets with precision.

Maximize your Oracle Utilities investment with a partner who has sat in every seat at the table—as consultants, system integrators, and utility leaders. With 16+ years of industry-specific focus and participation in over 3-dozen Oracle CIS programs, we provide the steady hand and disciplined execution required to drive operational excellence across CC&B, C2M, and CCS. From implementation through stabilization and managed services, we ensure your billing operations perform with bullseye precision.

Industry Experience that Counts

120+ Clients and Growing

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Jeff Johnson

VP of Consulting Services

Jeff Johnson is Vice President of Consulting Services for Customer and Revenue Assurance at Sure Power Consulting, where he leads Oracle CIS implementation, stabilization, and managed services engagements for utilities across North America. He brings extensive experience in utility operations and enterprise system transformation, having begun his career in financial services as a licensed commodities trader before transitioning into the utility industry.

Jeff has played a leadership role in several pioneering Oracle CIS initiatives. He was part of the first Oracle Customer to Meter (C2M) implementation in the United States, where he supported post go-live planning and stabilization to ensure system reliability and operational continuity. He also led managed-services teams supporting the first Oracle CCS implementation in Canada, helping stabilize and quality assure the environment. This engagement evolved into a long-term managed services partnership, with Sure Power becoming the client’s primary provider for CCS and broader IT system support.

Prior to joining Sure Power, Jeff spent more than 20 years at Arizona Public Service, where he held leadership roles across field operations, construction, customer service, call center operations, and rates and regulatory functions. As Director of Customer Service, he served as the business lead for APS’s Oracle CC&B implementation, providing functional leadership throughout the program. Jeff’s combination of operational leadership and technical expertise enables him to guide utilities through complex system implementations while ensuring accuracy, reliability, and sustained operational success.