CONSULTING SERVICES

ORACLE

Real-World Complexity Requires Real-World Experience

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There should be no question in your mind when it comes to selecting subject matter experts to support your Oracle initiative. It's not enough for your consultants to simply be qualified; they must also possess the operational and/or technical experience unique to your specific industry. At Sure Power, we're exclusively focused on supporting Energy, Utility, and Oil and Gas clients. We are driven by a fundamental desire to materially contribute to the realization of our client’s Oracle initiatives, and proud of our robust partnerships with some of world’s most visionary and innovative organizations. Through a disciplined focus on execution, Sure Power has earned an industry-tested reputation for delivering impactful Oracle subject matter expertise when industry experience is an absolute must. Call us today to discuss your Oracle initiative and how Sure Power can contribute to your success.

  • Program / Project Managers
  • Functional Leads
  • Service Order Analysts
  • Solution Architects
  • Conversion Developers
  • SQL / Report Developer

  • Systems Analysts
  • Technical Analysts
  • Database Administrators
  • Conversion Leads
  • Business Analysts
  • Reporting Leads
  • Customer Care & Billing

    Customer Care & Billing

    Improve Customer Service and the Bottom Line

    Oracle's Customer Care & Billing suite of applications help you serve residential, commercial, and industrial customers with solutions that manage customer and financial data, enabling you to improve customer service, maximize revenue, and respond to change.  Whether you're partnered with a large System Integrator and wish to augment your team with the focus of Sure Power's industry-specific expertise, or you want to partner exclusively with Sure Power's Customer Operations team, Sure Power can assist you with your Oracle CC&B objectives through assessment, implementation, post go-live stabilization, and on-going support services.


    CC&B Overview

    • Market-leading utility billing and customer care applications
    • Comprehensive editions for residential, commercial, and industrial customers
    • Optional modules address additional business requirements
    • Open architecture, flexible design, and standard technologies
    • Developed and improved consistently for more than 10 years

    CC&B Benefits

    • Configure easily to meet unique needs, minimizing customizations
    • Upgrade quickly, lowering risk and total cost of ownership
    • Scale from a few thousand to many millions of customers
    • Enable call center staff to deliver superior customer service
    • Support prebuilt integrations in the Oracle Utilities suite
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  • Analytics

    Analytics

    Rapid access to information is critical to unlocking the value of a smarter grid, and the Oracle Analytics package allows for real-time insight into key business subjects. Sure Power has implemented and integrated Oracle solutions that access, organize, and leverage data to improve grid performance, reliability, and customer service.

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  • Metering

    Metering

    Advanced metering provides enormous amounts of nearly real-time data, and the Oracle Metering solution consolidates everything into one system capable of handling large interval data sets, while providing a common connection between back-office applications and smart grid devices. Sure Power has implemented and integrated Oracle’s MDM and Smart Grid Gateway solutions to drive operational efficiencies.

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  • Work / Asset Management

    Work / Asset Management

    Optimizing work and asset management simultaneously reduces enterprise risk and operational costs, while increasing asset reliability and customer satisfaction. Oracle’s solution enables mobile workforce management, proactive asset management, and improved capital planning. Sure Power has implemented and integrated Oracle’s suite of products to empower next generation utility performance.

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  • Grid / Network Operations

    Grid / Network Operations

    The modern grid optimizes reliability, allows for increasingly distributed generation, minimizes outage times, and improves overall customer satisfaction. Oracle’s Network Management System enables advanced distribution management by bringing the outage and distribution functions into a common model. Sure Power has implemented and integrated Oracle’s NMS product with the entire utilities application stack.

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  • Corporate Administration

    Corporate Administration

    Oracle’s E-Business Suite and PeopleSoft applications provide visibility and process efficiency across the contemporary enterprise. Sure Power has implemented, integrated, and upgraded both products across multiple clients, resulting in more efficient Human Resource, Finance, Procurement, and Supply Chain management.

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  • Organizational Change

    Organizational Change

    To realize the full benefit of your SAP solution, end-user adoption is essential. Sure Power's Organizational Change Management consultants are well versed in the discipline of managing the human aspect of large business process and system changes. Our OCM framework is used to prepare your business for, and adaptation to, these changes in an effort to minimize productivity dips. Sure Power offers a wide range of OCM services, to include:

    Communication Planning & Delivery

    Stakeholder Assessment & Management

    Business Readiness Assessment

    Transformation Planning & Delivery

    Planned and Realized Benefits Measurement

    Organizational Design and Alignment

    Performance Measures and Incentives Design

    Project and Steering Team Development

    Training Development and Delivery

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  • Program / Project Mgt

    Program / Project Mgt

    Sure Power’s Program / Project Management Consultants are generally PMP certified professionals with significant – if not exclusive – experience assisting utility companies insure transparency, infrastructure, communication, and process discipline in their efforts to insure projects.

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