Oracle CCB / C2M / CCS
Exception Management Solutions

Protect your customers, revenues, and reputation from damage caused when To-Do's and the bills they delay grow faster than can be resolved.

A proven methodology for mitigating risk

We have over 500,000 hours of experience preparing our Oracle CCB/C2M/CCS clients for go-live. Our teams have resolved nearly 8-million billing and system exceptions (To-Do's). Let our experience become your experience.

Phase I
Readiness

Together, we'll forecast new system impact, develop your front-line readiness plan, establish current and post-conversion metrics, and calculate incremental headcount needs.

Phase II

Go-Live Hyper Care

Time to execute the readiness plan, manage inflows and billing anomalies, establish work assignments and prioritization, ensure Q/A and reporting, and monitor organizational capability.

Phase III
Stabilization

We'll ensure robust reporting, align processes and fine-tune training to new system functionality and real-world interactions, and empower your team to succeed beyond our transition.

1M+

Total Utility CIS Consulting Hours

500k+

CIS Readiness & Stabilization Hours

13+

Years CIS Experience

50+

Utility CIS Clients Served

Experienced Leadership

Our CIS Exception Management Solutions practice is led by a 21-year Utility executive experienced in transforming Regulatory, Billing, Credit & Collections, and Customer Care.

Locally Sourced Talent

Parntering with Sure Power for CIS Exception Management Services produces local jobs. Traditionally, the majority of our teams are recruited from your locality and trained to world-class standards.

Full Time Hiring

The long-term success of our clients is our #1 priority. To achieve that goal, local consultants are eligible to convert to full-time employment with your company.